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According to Inverse
Is the iPhone X struggling to put a name to the face? Apple’s $999 smartphone introduced a Face ID recognition system when it went on sale in November 2017, but the replacement for the Touch ID fingerprint scanner may have some trouble authenticating the user in a limited number of circumstances. The company issued a new service policy, uncovered on Sunday, that seems to suggest a link between the rear camera failing and the front camera struggling with faces.
MacRumors has obtained a copy of a document distributed to Apple Stores and authorized third parties, which reads: “In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair. Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair.”
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