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According to The Next Web
The wow-factor kicked in at Google IO 2018 today as information rolled out about the new updates to Google Assistant. The first “OMG” moment of IO: Google Assistant can call businesses on your behalf to schedule appointments for you. It’s called “Duplex” and it’s astoundingly realistic.
60 percent of businesses don’t have online booking setup, according to Sundar Pichai, which means Google Assistant can’t book most appointments online. With the Duplex feature, it’ll be able to make phonecalls in the background and have a real-time conversation with whoever answers the phone.
Google Assistant will actually call a business and schedule an appointment for you. We listened to a conversation between Google Assistant and a worker at a hair salon and it sounded pretty amazing. It was intuitive, and it’s unclear whether the human in this equation was actually aware they were talking to a computer. It was impressive, real-time, and Google Assistant’s responses (the crowd laughed when the Assistant responded “mm-hmm” when the salon worker asked it to hang on a moment.
Take that, Turing test.
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